Hotel Cancellation Policy

​​All hotel reservations require a credit card number to hold the room. If a valid credit card number is not provided, the reservation will automatically cancel. AIHce will accept new reservation requests until 5:00 p.m. CT on Wednesday, May 1. On May 2, reservation information will be transferred to the hotels.

Requests for housing changes and cancellations must be submitted in writing to AIHce EXP 2019 Housing by Wednesday, May 1, 2018 at 5:00 p.m. CT. Phone calls will not be accepted. Beginning May 3, requests for cancellation (or new reservations) must be sent directly to the hotels. 

Prior to May 2, do not contact the hotel directly for changes or cancellations; the hotel will not have processed your reservation. Rest assured, if you have received a confirmation from AIHce, you have a room secured at the hotel you selected. To make changes to or to cancel a reservation prior to May 2, contact AIHce Customer Service.

Reservations must be cancelled more than 72 hours prior to the date of arrival. If you do not cancel your reservation more than 72 hours in advance or if you fail to check in to the hotel on your scheduled day of arrival, the hotel will charge one night's room and tax to the credit card on file, and your entire reservation will be cancelled.

On or after May 2, contact the hotel directly for date changes, cancellations, and new reservations. Room availability and rates are subject to the hotel’s discretion.

Your credit card may be charged if:

  • you do not check in at the hotel on the scheduled arrival day
  • you shorten your scheduled departure after checking in
  • you do not cancel your reservation within the hotel’s 72-hour cancellation window

When cancelling a reservation, obtain a cancellation number, date, and the name of the agent. In case of difficulty, contact AIHce Customer Service​ for assistance.

Registration fees and hotel charges will not be refunded to “no shows.”

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